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28.11.2024

Action Board​

General​

  • Loading Times: Improved the overall loading times for information displayed on the action board.
  • Source Distribution in Pie-Chart: The pie chart, which shows the distribution of statements by sentiment and feedback type, now also supports segmentation based on the feedback source.

Weekly Summary​

  • Weekly Summary Component: Added a weekly summary to the action board. It includes:
    • Textual summaries generated daily.
    • Number of feedback and statements received.
    • Customer favorites (positively rated tags).
    • Opportunities for improvement (negatively rated tags).
    • Statements mapped to these tags.
    • A sentiment chart summarizing the weekly feedback.
    • Recommendations affected by the week’s statements, including the number of contributing statements. Weekly Summary

Change Report​

  • Change Report: Displays the effects of an import on recommendations, problems, statements, and feedback. Available from the action board.

Key Improvement Areas​

  • Source Distribution Charts: Charts in "Development over Time" and "Key Improvement Areas" now support statement source as a segregating factor.
  • Ordering: Tags in "Key Improvement Areas" and "Sentiment: Tag Development over Time" (Heatmap) charts are now ordered alphabetically.

Recommendations​

List​

  • Shorter Summaries: Summaries in the recommendation list view are now more concise, enhancing UI clarity.
  • Affected Users Indication: Added an indication of the number of users affected by tags and sources. By default, only the top five tags are displayed, with an option to show all.

New Aggregation

Details​

  • Structured Problem Summary: Enhanced the structure of the problem summary for better readability.
  • Affected Users Indication: Similar to the list view, added an affected users indicator for tags and sources.
  • Removed Features: Temporarily removed the following:
    • The tab for generating tasks for individual teams.
    • Context questions for task generation.
    • Problem Node Graph in the Problems Details tab.
  • New Chart: Added "Affected Users per Source" chart with three segregation options:
    • Absolute: Number of affected users per problem per source.
    • Relative: Percentage distribution of affected users per problem for each source within a recommendation.
    • Relative within Source: Percentage distribution of affected users per problem for all feedback from a given source.
  • Action Items Table: Added a table in the Problems Details tab to generate action items, sorted by importance. If the Jira plugin is set up, action items are created as subtasks. New Chart

Other​

Jira Plugin​

  • Improved Setup: Automatically loads issue types and subtask types when setting up the Jira plugin. Ensures synchronization of problems and action items as subtasks if allowed.
  • Upgrade Instructions: Existing plugins can be updated via the settings.

Problem View​

  • New Problem View: Added a "Problems" menu item to the left menu bar.

Product & Source Configuration​

  • Product Type Configuration: Feedback types are now influenced by the product type. For example:
    • Mobile apps: Bugs, performance, feature requests.
    • Services: Complaints, requests, improvement suggestions.
  • JSON Uploader: Added support for manual uploads using JSON files.

User Management​

  • User Deletion: Enabled user deletion functionality.
  • Invite & Password Flows: Enhanced email flows to include six-digit OTPs for invites and password resets to prevent invalid link issues.