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Discover Your Data

Once your feedback is imported and processed, you can begin exploring the wealth of data available on the platform to gain valuable insights and make data-driven decisions.

Action Board​

The Action Board serves as a centralized overview of all your feedback data. Here, you’ll see the key metrics of your system:

  • The total number of feedbacks and individual statements processed.
  • A summary of the tags generated from the feedback.
  • The number of recommended actions based on the feedback you’ve received.
  • A visual representation of the overall sentiment (positive, negative, neutral).
  • The distribution of feedback types, such as bug reports, feature requests, etc.
  • Detected anomalies in feedback trends that may indicate emerging issues or opportunities.

The Action Board provides you with a high-level snapshot of how your customers feel about your product, helping you prioritize what to address.

Data Filter​

On any page that shows product-related data, you can apply a data filter to tailor the view to your needs. This feature allows you to focus on:

  • Specific feedback sources (e.g., app store reviews, emails).
  • Custom date ranges to analyze changes over time.
  • Different types of feedback (e.g., only bug reports, feature requests).

Using data filters can help you zoom in on relevant data for detailed analysis and targeted action.

tip

If the data on a page does not match your expectations, check if a filter is active. Filters are persistent across pages, meaning the same settings may affect data displayed on other sections of the platform.

Key Improvement Areas​

The Key Improvement Areas section is where you’ll dive into the quantitative aspects of your feedback data. It provides a variety of charts and visualizations that help you track the performance of your product. For example:

  • Charts showing the development of sentiment (positive/negative feedback) over time, broken down into various time intervals.
  • The feedback types over time (e.g., bug reports vs. feature requests) in either cumulative or non-cumulative formats.
  • Visuals that display the volume of feedback received for each tag (feature), grouped by sentiment or feedback type.

In addition, a heatmap chart illustrates how the sentiment of feedback related to specific features has evolved over time. Different colors represent the dominant sentiment for each feature, helping you identify trends and prioritize improvements.

Feedback​

The Feedback section provides a table view of all the feedback imported into ayona, with PII removed to ensure privacy. This view lets you browse and search through original feedback entries from different sources. Each piece of feedback is anonymized but retains enough information to help you understand customer experiences.

Statements​

In the Statements section, you can see feedback broken down into individual statements. For each statement, you’ll find:

  • The sentiment assigned (positive, negative, neutral).
  • The associated feature tag (the aspect of your product that the feedback relates to).
  • The feedback type (e.g., bug report, feature request).
  • The extracted portion of the original feedback that the statement corresponds to.

This detailed breakdown helps you gain deeper insights into specific aspects of your product and how customers are interacting with them.

tip

Always check the product selected in the top navigation bar. The data on the Action Board, charts, and tables will only relate to the currently selected product.